Privacy Policy

1. Introduction

JACQ Art ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

• Account information (name, email address, password)
• Profile information you choose to provide
• Designs, patterns, and other content you create
• Payment information (processed securely by our payment provider)
• Communications you send to us

We automatically collect certain information:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage information (features used, time spent)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

4. Data Storage & Security

We use industry-standard security measures to protect your information. Your data is stored on secure servers and encrypted in transit using TLS. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your designs and content are stored securely and are only accessible to you unless you choose to share them.

5. Third-Party Services

We may share your information with third parties who provide services on our behalf:

• Payment processors (Stripe)
• Cloud hosting providers (Supabase, Vercel)
• AI service providers for pattern generation
• Analytics services

These third parties have access only to the information needed to perform their functions and are obligated to maintain confidentiality.

6. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your designs and content
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@jacqart.com